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FAQ
Udrive's FAQ List
Please be sure to contact us through Whatsapp with any question that may not be answered in this list.
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Opening HoursOur operating hours are from 9:00 AM to 11:00 PM, seven days a week.
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InsuranceAll of our vehicles are at a minimum covered by third-party liability insurance. In the event that damage to the rental vehicle exceeds the "security deposit" amount, the renter will be liable for the payment of the excess. Additionally, partial insurance and full coverage (all-risk) insurance are available as optional add-ons.
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Fuel PolicyAt U Drive, we implement a full-to-full fuel policy. This means the vehicle will be delivered to you with a full fuel tank and is expected to be returned with a full tank. If these requirements are not met, a charge of $25 will apply for each quarter tank of fuel missing.
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Change in ReservationsIf you need to make any changes to your reservation, please feel free to contact us via WhatsApp or email. We will be happy to assist you with any adjustments.
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CancellationThe lessee must cancel at least 5 days prior to the rental date. If the cancellation is made after this period, 25% of the total rental price will be charged.
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Rental Requirements- A valid driver’s license - 23 Years of age Minimum (Drivers of 20-22 can still rent a vehicle by paying a 15$ a day fee) - A security deposit is required at the time of rental, which will be refunded upon the vehicle’s return in the same condition.
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Pickup & Drop offU Drive offers vehicle delivery and pickup at your desired location. If airport pickup or drop-off is requested, a one-time fee of $20 will apply. This fee is necessary as private car rental services do not have an airport desk to facilitate client pickups without charge. Delivery and pickup to any other location on the island are provided free of charge.
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Additional DriversAdditional drivers can be added to the rental agreement for a fee of $3 per day.
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